Legal

Privacy Policy

ScholarScript is an academic tutoring and study-support service based in London, United Kingdom. This policy explains what personal information we collect when you use our website, why we collect it, and how we look after it.

Last updated: 1 January 2024

1. Information we collect

We only collect the information you choose to give us. That normally happens when you complete an enquiry form on this website, email us, or start a WhatsApp conversation with our team.

Contact details you submit, such as your name, email address and phone or WhatsApp number.
Details about the help you are requesting, such as the service, subject, deadline and your instructions.
Any documents, files, briefs or messages you voluntarily send to us.
Basic technical information your browser sends automatically, such as your device type and the pages you view, used to keep the site working.

2. How we use your information

To reply to your enquiry and discuss your requirements.
To prepare a quotation and agree the scope of work with you.
To deliver and support the tutoring or study-support service you request.
To keep a record of our communication with you for reference and quality purposes.

3. Legal basis for processing

We process your information because you have asked us to respond to your enquiry or to provide a service, and because we have a legitimate interest in operating and improving our service. Where we rely on your consent, you can withdraw it at any time.

4. Sharing your information

We do not sell or rent your personal information. We do not share your personal contact details directly with tutors; tutors receive only the academic information needed to complete your work. We may share limited information with service providers that host our website or store our data, and only where required to run the service or comply with the law.

5. Confidentiality and security

Enquiries submitted through this website are transmitted over an encrypted connection and stored in a restricted-access database. Access is limited to the people who need it to answer you. Every tutor working with ScholarScript is bound by a non-disclosure agreement.

6. How long we keep your information

We keep enquiry and project information only for as long as we need it to provide the service, answer follow-up questions, and meet our record-keeping obligations. You can ask us to delete your information at any time and we will do so unless we are required to keep it.

7. Your rights

To exercise any of these rights, contact us using the details below and we will respond as quickly as we can.

Ask what personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your information.
Object to or ask us to restrict how we use your information.
Withdraw consent where our use of your information relies on it.

8. Cookies and analytics

This website uses only the storage needed for the site to function correctly and to remember basic preferences such as whether you have already seen a pop-up. You can clear or block this storage in your browser settings, though some parts of the site may then behave differently.

9. Third-party links

Our website links to third-party platforms such as WhatsApp and social networks. Once you leave our site, the privacy policy of that platform applies. We are not responsible for how those platforms handle your data.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our service or our legal obligations. The revision date at the top of this page always shows when it was last changed.

Contact ScholarScript

If you have questions about this page, please get in touch: